UX Researcher

At Univerx we build co-browsing, one-click video calls and smart routing for sales and support teams. Describing a screen over the phone is the slowest part of both jobs, so we built a way to just look at it together.

Our customers work in finance, insurance, healthcare, energy and the public sector. They see 35% higher conversion, 60% faster resolution and 45% fewer support tickets once the agent and the customer share the same screen.

We are a small, ambitious team that values curiosity, ownership and collaboration. We move quickly, ask for feedback early, and care about the details. If that sounds like how you work, we would like to hear from you.

The Role

As a UX Researcher, you'll own how Univerx learns from the sales and support teams that run live sessions all day. You'll plan and run studies across co-browsing, video and routing, then turn what you hear into decisions the whole team can act on.

You'll work with designers, product managers and engineers so every release is grounded in real agent behaviour rather than assumption.

What You'll Do

• Plan and run generative and evaluative research across the Univerx product.
• Recruit agents and customers, and moderate interviews, diary studies and usability sessions.
• Listen in on real sessions and turn recurring friction into prioritised findings.
• Build and maintain a shared research repository so insights stay discoverable.
• Partner with analytics to combine what people say with what session data shows.
• Define success metrics with product managers before a feature is built.
• Share readouts that change what the team decides to work on next.

Requirements

• 3+ years of experience in UX or product research.
• Fluency with both qualitative and quantitative research methods.
• A portfolio of studies that visibly changed a product decision.
• Experience recruiting, screening and moderating sessions end to end.
• Comfort working with sensitive customer conversations and research ethics.
• Strong writing and presentation skills for mixed technical audiences.
• Experience collaborating closely with designers and engineers.

Why Join Univerx?

• Build Products People Use Live: Your work shows up in real conversations between an agent and a customer, minutes after it ships.
• Grow With Us: Work alongside a small senior team, get real mentorship, and shape a product used by sales and support teams every day.
• Craft-Driven Culture: Design, engineering and research decide together. Quality is part of the plan, not a clean-up task.
• Flexible Work: A remote-friendly environment, flexible hours, and a culture built on trust and ownership.
• Competitive Benefits:
  • Competitive salary and performance bonuses
  • Flexible remote or hybrid work
  • Annual learning and development budget
  • Paid time off and public holidays
  • High-performance equipment
  • Regular team gatherings and off-site events