Patients who used to call back four times now finish enrolment in one guided session.
Jennifer L.
Director of Patient Experience
Customer Stories Trusted by
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Sales and Support Teams
See how teams in finance, insurance, healthcare, energy and the public sector use Univerx to guide customers live and close in a single session.
Dr. Andrea S.
Head of Digital Services Vienna, Austria
Story 4 of 7: Dr. Andrea S., Head of Digital Services
Trusted by Leading Companies
Customer stories
001
Digital Banking GroupUniverx brought the branch experience online, and our close rates have never been higher.
Sarah M. VP of Digital Transformation
Learn more about Sarah M.'s story002
National InsuranceWe cut policy closing time in half. Advice, application and signature in one session.
Michael K. Director of Sales Operations
Learn more about Michael K.'s story003
Healthcare NetworkPatients who used to call back four times now finish enrolment in one session.
Jennifer L. Director of Patient Experience
Learn more about Jennifer L.'s story004
Regional EnergyWe moved from multi day contract cycles to closings inside the first session.
Thomas W. Head of Digital Sales
Learn more about Thomas W.'s story005
Municipal ServicesOur virtual citizen office handles applications in a fraction of the time.
Dr. Andrea S. Head of Digital Services
Learn more about Dr. Andrea S.'s story006
Insurance Claims DeskAgents see the customer screen and solve the problem on the first call.
Elena R. Head of Customer Support
Learn more about Elena R.'s story007
Energy Contact CentreOne click starts the call. Customers join in the browser with nothing to install.
Daniel O. Sales Team Lead
Learn more about Daniel O.'s story008
Retail Bank ServiceSmart routing sends every case to the right agent, so our queues stay short.
Priya N. Service Operations Manager
Learn more about Priya N.'s story
Results By The Numbers
- Higher Conversion
- 35%
- Faster Resolution
- 60%
- Fewer Support Tickets
- 45%
- Higher Close Rate
- 3x
Featured Stories
How Teams Use Univerx Every Day
See how finance, insurance, healthcare, energy and public sector teams guide their customers live and finish the job in one session.
03 of 05, Patient Enrolment, Guided
FAQ
Frequently Asked Questions
Everything you need to know about co-browsing, video calls and smart routing.
Co-browsing lets you see exactly what your customer sees, live in their browser. Guide them through a demo or a support issue visually, with no downloads and no setup.
One click, straight from the browser. You see, hear and guide the customer in real time, and you can view their screen at the same time.
Yes. Univerx is built for both. Run product demos, close deals, answer questions and resolve issues with the same video and co-browsing tools.
Sign up, add the Univerx widget to your site with one line of code, then match it to your brand. You can start calling leads and customers the same day.
Every video call and co-browsing session is encrypted. We store nothing unnecessarily, and we are compliant with GDPR and SOC 2 standards.
Yes. Colors, position, text and behavior are all set from the dashboard, so the widget matches your brand. No coding required.
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See what your customers see
Start co-browsing and running one-click video calls with the people you sell to and support.