Product Designer

At Univerx we build co-browsing, one-click video calls and smart routing for sales and support teams. Describing a screen over the phone is the slowest part of both jobs, so we built a way to just look at it together.

Our customers work in finance, insurance, healthcare, energy and the public sector. They see 35% higher conversion, 60% faster resolution and 45% fewer support tickets once the agent and the customer share the same screen.

We are a small, ambitious team that values curiosity, ownership and collaboration. We move quickly, ask for feedback early, and care about the details. If that sounds like how you work, we would like to hear from you.

The Role

As a Product Designer, you'll craft the screens an agent uses while a customer is waiting on the other side. You'll take flows from wireframe to production-ready interface, working within and extending the Univerx design system.

You will care as much about a clear connecting state as a polished console, because both decide whether the session feels under control.

What You'll Do

• Design end-to-end flows for co-browsing, video calls and queue management.
• Produce high-fidelity interfaces that are ready for engineering handoff.
• Extend and document components in Univerx's design system.
• Design responsive layouts that hold up from 375px to widescreen.
• Build interactive prototypes to test flows before they are built.
• Apply accessible colour, type and focus treatments across every screen.
• Review implemented work in the browser and file the differences that matter.

Requirements

• 2+ years of experience designing digital products.
• A portfolio showing strong visual craft and interaction detail.
• Proficiency in Figma, including components, variants and auto layout.
• Solid understanding of responsive and mobile-first design.
• Working knowledge of WCAG contrast and keyboard accessibility.
• Ability to take feedback quickly and iterate without ego.
• Clear written communication for specs and design rationale.

Why Join Univerx?

• Build Products People Use Live: Your work shows up in real conversations between an agent and a customer, minutes after it ships.
• Grow With Us: Work alongside a small senior team, get real mentorship, and shape a product used by sales and support teams every day.
• Craft-Driven Culture: Design, engineering and research decide together. Quality is part of the plan, not a clean-up task.
• Flexible Work: A remote-friendly environment, flexible hours, and a culture built on trust and ownership.
• Competitive Benefits:
  • Competitive salary and performance bonuses
  • Flexible remote or hybrid work
  • Annual learning and development budget
  • Paid time off and public holidays
  • High-performance equipment
  • Regular team gatherings and off-site events