Pricing
Choose Your Plan
Select your number of monthly co-browsing sessions
500 monthly co-browsing sessions selected.
Starter
For small teams starting with co-browsing.
Start free trial$29 /agent/mo
For small teams starting with co-browsing and video.
Up to 500 sessions/mo
Includes:
- Co-browsing, 500 sessions a month
- One-click browser video calls
- Screen sharing and annotations
- Up to 3 people per call
- Embed on your site Free!
- Standard field masking
- 30 day analytics retention
- Email support
Growth
Recommended!Routing, recordings and integrations.
Start free trial$59 /agent/mo
Routing, recordings and integrations for one team.
500 sessions/mo
Includes:
- Everything in Starter
- Session recording and playback
- Smart routing by skill and wait time
- Multi-queue management
- Unlimited CRM and helpdesk integrations
- Up to 10 people per call
- 12 month analytics retention
- Priority support
Enterprise
For regulated teams running at scale.
Talk to salesCustom
Co-browsing and video for regulated teams at scale.
Unlimited sessions/mo
Customize your plan:
- Unlimited co-browsing and video
- SSO and SAML
- Custom SLA
- Dedicated onboarding
- Custom field masking rules
- Unlimited routing rules
- 3 year analytics retention
- Dedicated account manager
Compare
Compare All Features
Explore every feature in each plan and pick the one that fits how your sales and support teams work.
Starter
Growth
Enterprise
Co-browsing sessions
Starter, Co-browsing sessions: 500/mo
Growth, Co-browsing sessions: 2,500/mo
Enterprise, Co-browsing sessions: Unlimited
Video call minutes
Starter, Video call minutes: 1,000/mo
Growth, Video call minutes: 5,000/mo
Enterprise, Video call minutes: Unlimited
People per call
Starter, People per call: Up to 3
Growth, People per call: Up to 10
Enterprise, People per call: Unlimited
Screen sharing and annotations
Starter, Screen sharing and annotations: Basic
Growth, Screen sharing and annotations: Advanced
Enterprise, Screen sharing and annotations: Advanced
Session recording
Starter, Session recording: Not included
Growth, Session recording: Included
Enterprise, Session recording: Included
Smart routing
Starter, Smart routing: Not included
Growth, Smart routing: Skill and wait time
Enterprise, Smart routing: Custom rules
Queue management
Starter, Queue management: Single queue
Growth, Queue management: Multi-queue
Enterprise, Queue management: Multi-queue
Priority and overflow rules
Starter, Priority and overflow rules: Not included
Growth, Priority and overflow rules: Up to 10
Enterprise, Priority and overflow rules: Unlimited
CRM and helpdesk integrations
Starter, CRM and helpdesk integrations: 2
Growth, CRM and helpdesk integrations: Unlimited
Enterprise, CRM and helpdesk integrations: Unlimited
Embed and brand customisation
Starter, Embed and brand customisation: Logo only
Growth, Embed and brand customisation: Full
Enterprise, Embed and brand customisation: Full
Analytics retention
Starter, Analytics retention: 30 days
Growth, Analytics retention: 12 months
Enterprise, Analytics retention: 3 years
Real-time performance tracking
Starter, Real-time performance tracking: Not included
Growth, Real-time performance tracking: Included
Enterprise, Real-time performance tracking: Included
Field masking
Starter, Field masking: Standard
Growth, Field masking: Standard
Enterprise, Field masking: Custom rules
SSO and SAML
Starter, SSO and SAML: Not included
Growth, SSO and SAML: Not included
Enterprise, SSO and SAML: Included
Support
Starter, Support: Email
Growth, Support: Priority
Enterprise, Support: Dedicated manager
Custom SLA
Starter, Custom SLA: Not included
Growth, Custom SLA: Not included
Enterprise, Custom SLA: Included
Dedicated onboarding
Starter, Dedicated onboarding: Not included
Growth, Dedicated onboarding: Not included
Enterprise, Dedicated onboarding: Included
FAQ
Frequently Asked Questions
Everything you need to know about co-browsing, video calls and smart routing.
Co-browsing lets you see exactly what your customer sees, live in their browser. Guide them through a demo or a support issue visually, with no downloads and no setup.
One click, straight from the browser. You see, hear and guide the customer in real time, and you can view their screen at the same time.
Yes. Univerx is built for both. Run product demos, close deals, answer questions and resolve issues with the same video and co-browsing tools.
Sign up, add the Univerx widget to your site with one line of code, then match it to your brand. You can start calling leads and customers the same day.
Every video call and co-browsing session is encrypted. We store nothing unnecessarily, and we are compliant with GDPR and SOC 2 standards.
Yes. Colors, position, text and behavior are all set from the dashboard, so the widget matches your brand. No coding required.
Join Us
See what your customers see
Start co-browsing and running one-click video calls with the people you sell to and support.