Product Manager

At Univerx we build co-browsing, one-click video calls and smart routing for sales and support teams. Describing a screen over the phone is the slowest part of both jobs, so we built a way to just look at it together.

Our customers work in finance, insurance, healthcare, energy and the public sector. They see 35% higher conversion, 60% faster resolution and 45% fewer support tickets once the agent and the customer share the same screen.

We are a small, ambitious team that values curiosity, ownership and collaboration. We move quickly, ask for feedback early, and care about the details. If that sounds like how you work, we would like to hear from you.

The Role

As a Product Manager, you'll own a slice of the Univerx roadmap end to end, from the problem worth solving through to the metrics that prove you solved it.

You'll work with design, engineering, sales and support to decide what we build next and, just as importantly, what we do not.

What You'll Do

• Own the strategy, roadmap and outcomes for your product area.
• Turn customer research and session data into a prioritised backlog.
• Write clear problem statements, requirements and success metrics.
• Run discovery with design and engineering before committing to a build.
• Coordinate launches across marketing, sales and support.
• Track adoption after release and decide what to iterate or retire.
• Keep the wider team informed with concise, regular updates.

Requirements

• 4+ years of product management experience on a B2B or SaaS product.
• A record of shipping features that moved a measurable outcome.
• Comfort reading product analytics and running simple experiments.
• Strong prioritisation instincts and the ability to say no clearly.
• Experience working day to day with designers and engineers.
• Excellent written communication for specs, updates and decision records.
• Curiosity about how sales and support teams actually spend their day.

Why Join Univerx?

• Build Products People Use Live: Your work shows up in real conversations between an agent and a customer, minutes after it ships.
• Grow With Us: Work alongside a small senior team, get real mentorship, and shape a product used by sales and support teams every day.
• Craft-Driven Culture: Design, engineering and research decide together. Quality is part of the plan, not a clean-up task.
• Flexible Work: A remote-friendly environment, flexible hours, and a culture built on trust and ownership.
• Competitive Benefits:
  • Competitive salary and performance bonuses
  • Flexible remote or hybrid work
  • Annual learning and development budget
  • Paid time off and public holidays
  • High-performance equipment
  • Regular team gatherings and off-site events