Queue and Routing Analysis
See where sessions queue up and which teams need cover before wait times start to climb.
Connect With Customers Instantly, Automate The Rest
Co-browsing, one-click video calls, and smart routing for sales and support teams, all in one platform.
Smarter insight into every customer conversation
Understand how your team handles live sessions and find faster ways to route, staff and resolve.
Track Every Session
Track every co-browsing and video session to spot friction and improve resolution over time
Key Features
Your Live Customer Console
See the customer screen, start a video call, and let routing handle the rest
Key Features
Everything Your Team Needs to Help Customers
Co-browsing, video calls, and smart routing work together in one platform for sales and support teams.
Your assistant runs the queue
Ask who is waiting, who should take the next call, and where wait times are climbing. The assistant answers in the console and acts on it, so your team stays on the customer instead of the queue.
Learn MoreOn this session
- PR Priya Raman Guiding checkout Live
Your assistant runs the queue
Ask who is waiting, who should take the next call, and where wait times are climbing. The assistant answers in the console and acts on it, so your team stays on the customer instead of the queue.
Learn MoreOn this session
- PR Priya Raman Guiding checkout Live
Trusted by Leading Companies
Benefit
Why Teams Choose Univerx
See why sales and support teams run co-browsing and video on Univerx to close deals faster, cut wait times, and resolve issues in one session.
Co-browsing That Works
See the customer screen live in any browser. No download, no plugin. Annotate and highlight exactly where to click.
Video Calls That Connect
Start an encrypted call in one click, in the browser. Screen sharing, multi-party and recording are built in.
Smart Routing
Leads and tickets are routed by priority, wait time, agent skills and availability, so nobody sits in the wrong queue.
Privacy and Security
Video and co-browsing sessions are encrypted end to end, with field masking and session control your compliance team can audit.
Scale Without Complexity
Your team closes more deals and helps more customers without extra headcount, and without another tool to juggle.
Customers
What People Say About Univerx
See how sales and support teams close deals faster and cut wait times with Univerx.
"We stopped asking customers to describe what they see. Co-browsing puts us on their screen in seconds, and most issues never reach a second agent."
60% faster resolution
45% fewer tickets
Mira Halvorsen
Head of Customer Support Oslo, Norway
"Prospects join a video call from the page they are stuck on. We share the screen, answer the real objection, and sign in the same session."
35% higher conversion
2 calls to a closed deal
Daniel Okonkwo VP Sales London, United Kingdom"Claims used to bounce between email and phone for days. An agent now guides the customer through the form live, and the claim is filed before the call ends."
9 min average handle time
45% fewer tickets
Lucia Moreau CX Director Lyon, France01 of 20 customer stories
FAQ
Frequently Asked Questions
Everything you need to know about co-browsing, video calls and smart routing.
Co-browsing lets you see exactly what your customer sees, live in their browser. Guide them through a demo or a support issue visually, with no downloads and no setup.
One click, straight from the browser. You see, hear and guide the customer in real time, and you can view their screen at the same time.
Yes. Univerx is built for both. Run product demos, close deals, answer questions and resolve issues with the same video and co-browsing tools.
Sign up, add the Univerx widget to your site with one line of code, then match it to your brand. You can start calling leads and customers the same day.
Every video call and co-browsing session is encrypted. We store nothing unnecessarily, and we are compliant with GDPR and SOC 2 standards.
Yes. Colors, position, text and behavior are all set from the dashboard, so the widget matches your brand. No coding required.
Join Us
See what your customers see
Start co-browsing and running one-click video calls with the people you sell to and support.