What Is Univerx and How Does It Work?
Univerx puts co-browsing and one-click video calls inside your website, so sales and support teams can see the customer screen and guide them in real time.
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Showing 8 of 8 articles in About Univerx
How Do I Get My Team Started?
A quick setup guide to get your team onboarded fast. Create an account, add one line of code to your site, brand the widget, then invite your agents.
Read more about How Do I Get My Team Started?How Does Co-browsing Work?
You see the customer screen live in any browser, with no download and no plugin. Annotate and highlight the page to show them exactly where to click.
Read more about How Does Co-browsing Work?How Do One Click Video Calls Work?
Customers join from their browser in one click. Calls are encrypted, carry screen sharing and recording, and work on desktop, mobile and tablet.
Read more about How Do One Click Video Calls Work?Where Do I Find the API Reference?
Complete API documentation for developers, covering sessions, events, webhooks and the widget SDK, so you can wire Univerx into your own tools.
Read more about Where Do I Find the API Reference?How Do I Integrate Univerx With My CRM?
A step by step integration guide for your CRM and helpdesk, so calls, recordings and notes land on the right customer record automatically.
Read more about How Do I Integrate Univerx With My CRM?How Does Smart Routing Work?
Univerx routes each request by priority, wait time, agent availability and skills, then manages the queue so the right agent picks it up first.
Read more about How Does Smart Routing Work?How Does Univerx Protect Customer Data?
Video and co-browsing sessions are encrypted. Session control is privacy first, and field masking hides sensitive details from the agent.
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See what your customers see
Start co-browsing and running one-click video calls with the people you sell to and support.