Live Session Analytics
Watch sessions, queues and resolution times in real time, with performance tracking for every team.
About Univerx
Built So Teams Stop Describing the Screen
Univerx puts co-browsing, one-click video calls and smart routing in the browser, so sales and support teams can look at the problem with the customer instead of talking around it.
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Live session 04:12 
Laura Allison Support
Trusted by Leading Companies
About Us
Our Story
The slowest part of selling and supporting is describing a screen to someone who cannot see it. Univerx was built so an agent can just look at it with the customer: co-browsing in any browser, video in one click, and routing that reaches the right person first. Sessions are encrypted and sensitive fields are masked.
Northwind Orders Billing Support
Billing details
Card on file •••• 4021
Renews 09 / 28
Billing email ops@northwind.com
Save changes The agent never sees the card number
Laura Allison Univerx
In session Walking through the renewal together
Session encrypted, sensitive fields masked
- Higher Conversion
- 35%
- Faster Resolution
- 60%
- Fewer Tickets
- 45%
- Industries Served
- 5
Platform Highlight
More Than Another Video Call
Live sessions, smart routing, and a one line embed work together so every conversation reaches the right person and ends on the same screen.
Smart Routing and Queues
Match every request to the right agent by priority, wait time, skills and availability.
One Line to Embed
Drop Univerx into your site with a single line of code, then connect your CRM and helpdesk.
Co-browsing and Video
Open a co-browsing session or a browser video call in one click, then annotate the page together.
- Team
Meet Our Team
Ethan Brooks
Chief Executive Officer
Sets the company direction and keeps every release anchored to one question: does this get the customer and the agent onto the same screen faster?
Olivia Carter
Chief Technology Officer (CTO)
Owns the platform architecture and the security model behind it, from encrypted video to the way each co-browsing session is isolated.
Sophia Bennett
Head of Product
Turns research and roadmap into shipped product, and decides what Univerx deliberately will not do.
Rosyid Kim
Senior Product Designer
Leads end-to-end product design, from user research and wireframes to interfaces that make a live session feel simple for both sides of the call.
Amelia Foster
Head of Real-Time Engineering
Builds the video and co-browsing pipeline, and the routing engine that decides who picks up a request and how quickly.
Showing 5 of 8 team members
Benefit
Why Teams Choose Univerx
Sales and support leaders pick Univerx because a live session settles a question faster than any thread: 35% higher conversion, 60% faster resolution, 45% fewer tickets.
See the Same Screen
Co-browse with a customer in any browser, with no download and no plugin. Point at the field, highlight the button, finish the form together.
Video in One Click
Start an encrypted browser video call from the page the customer is already on. Screen sharing and recording are built in, on desktop, tablet and mobile.
Routing That Thinks
Send every request to the right person by priority, wait time, skills and availability, so nobody waits in the wrong queue.
Private by Default
Sessions are encrypted, field masking hides sensitive data, and the customer controls what is shared. We work with security researchers on responsible disclosure.
Built for Sales and Support
One platform for both teams: 35% higher conversion on live deals, 60% faster resolution on support cases, 45% fewer tickets overall.
FAQ
Frequently Asked Questions
Everything you need to know about co-browsing, video calls and smart routing.
Co-browsing lets you see exactly what your customer sees, live in their browser. Guide them through a demo or a support issue visually, with no downloads and no setup.
One click, straight from the browser. You see, hear and guide the customer in real time, and you can view their screen at the same time.
Yes. Univerx is built for both. Run product demos, close deals, answer questions and resolve issues with the same video and co-browsing tools.
Sign up, add the Univerx widget to your site with one line of code, then match it to your brand. You can start calling leads and customers the same day.
Every video call and co-browsing session is encrypted. We store nothing unnecessarily, and we are compliant with GDPR and SOC 2 standards.
Yes. Colors, position, text and behavior are all set from the dashboard, so the widget matches your brand. No coding required.
Join Us
See what your customers see
Start co-browsing and running one-click video calls with the people you sell to and support.