Digital citizen services without media disruption
Set up virtual citizen services quickly. Handle consultations, applications, document verification, and decisions in secure digital sessions, from anywhere, on any device.
- Virtual citizen appointments
- Legally compliant digital workflows
- No in-person visit required
- 60%
- Faster application processing
Without the right tools, deals slip away
In-person dependencies
Many administrative services still require citizens to visit an office in person, limiting accessibility and efficiency.
With Univerx:
Offer virtual appointments where citizens can handle their requests via video call and co-browsing from home.
Paper-based workflows
Applications, forms, and decisions rely on paper processes that are slow, error-prone, and expensive.
With Univerx:
Digitize the entire workflow. Citizens upload documents, fill forms together with staff, and receive decisions in real-time.
Slow application processing
Multiple follow-ups and reiterations extend processing times and frustrate both citizens and staff.
With Univerx:
Complete applications in a single session. Staff and citizens work together in real-time, reducing back-and-forth.
Traditional process vs. with Univerx
| Measure | Traditional | With Univerx |
|---|---|---|
| Application processing time | Traditional 14 days with office visits | With Univerx 1 virtual appointment |
| In-person visits required | Traditional 2 to 3 visits on average | With Univerx 0 visits needed |
| Post-processing time | Traditional 5 business days | With Univerx Instant digital processing |
From consultation to close
A seamless journey from first contact to signed contract, guided every step of the way.
-
Online appointment
Citizens book a virtual appointment and join via a link. No waiting room, no commute.
-
Live consultation
Staff guides citizens through forms and documents in real-time using co-browsing. Questions are answered on the spot.
-
Digital decision and signing
Issue decisions and capture signatures digitally. Legally compliant, audit-ready, and instant.
Measurable impact on your bottom line
What our customers say
Our virtual citizen office processes applications in a fraction of the time. Citizens love the convenience, and our staff is more productive than ever.
Dr. Andrea S. Head of digital services Municipal administration
Ready to close more deals?
Start co-browsing and running one-click video calls with the people you sell to and support.