Sales Engineer

At Univerx we build co-browsing, one-click video calls and smart routing for sales and support teams. Describing a screen over the phone is the slowest part of both jobs, so we built a way to just look at it together.

Our customers work in finance, insurance, healthcare, energy and the public sector. They see 35% higher conversion, 60% faster resolution and 45% fewer support tickets once the agent and the customer share the same screen.

We are a small, ambitious team that values curiosity, ownership and collaboration. We move quickly, ask for feedback early, and care about the details. If that sounds like how you work, we would like to hear from you.

The Role

As a Sales Engineer, you'll be the technical half of the deal. You'll scope the fit, answer the hard questions, and get the Univerx embed live in a prospect's stack during the pilot.

You'll sit between the customer's engineers and ours, and translate in both directions.

What You'll Do

• Lead technical discovery and scope the integration for each opportunity.
• Install the embed and configure routing during pilots.
• Answer security, privacy and architecture questions with real detail.
• Build proof-of-concept integrations with CRM and helpdesk platforms.
• Run technical enablement for the customer's admins and agents.
• Document recurring blockers and take them back to engineering.
• Support the account executive through procurement and review.

Requirements

• 3+ years in sales engineering, solutions engineering or a similar role.
• Working knowledge of JavaScript, web embedding and APIs.
• Ability to explain encryption, data flow and session isolation clearly.
• Experience with CRM or helpdesk integrations.
• Comfort presenting to both engineers and executives.
• Strong troubleshooting instincts under time pressure.
• Clear technical writing.

Why Join Univerx?

• Build Products People Use Live: Your work shows up in real conversations between an agent and a customer, minutes after it ships.
• Grow With Us: Work alongside a small senior team, get real mentorship, and shape a product used by sales and support teams every day.
• Craft-Driven Culture: Design, engineering and research decide together. Quality is part of the plan, not a clean-up task.
• Flexible Work: A remote-friendly environment, flexible hours, and a culture built on trust and ownership.
• Competitive Benefits:
  • Competitive salary and performance bonuses
  • Flexible remote or hybrid work
  • Annual learning and development budget
  • Paid time off and public holidays
  • High-performance equipment
  • Regular team gatherings and off-site events